Privacy Policy & SMS Terms

When you subscribe to SMS notifications or interact with VozAI services, we may collect:

• Name — To personalize communications and identify you
• Mobile Phone Number — To send SMS notifications, appointment reminders, and updates
• Email Address — For additional communications and account management
• Communication Preferences — Your opt-in consent and preferences for receiving messages

VozAI collects and uses your personal information solely for:

• Sending appointment reminders and confirmations
• Providing system notifications and important service updates
• Responding to your inquiries and service requests
• Improving our AI agent services and customer experience
• Complying with legal obligations and regulatory requirements

We do NOT use your information for:

• Marketing or promotional purposes without explicit consent
• Selling or sharing your data with third-party marketers
• Lead generation or distribution to external parties

Message Frequency & Rates

How to Opt Out

You can stop receiving SMS messages at any time by replying STOP to any message. You will receive one final confirmation and no further messages will be sent unless you re-enroll.

How to Get Help

Reply HELP to any message, or contact us at VozAISolutions@gmail.com.

We do NOT sell, rent, or share your personal information with third parties for marketing purposes. No mobile information, including your phone number and SMS opt-in data, will be shared with third parties or affiliates for marketing or promotional purposes at any time.

We may share your information only in these limited circumstances:

• Service Providers — Trusted technology partners (such as Twilio for SMS delivery) bound by strict confidentiality agreements and only permitted to use your data to provide services on our behalf
• Legal Requirements — If required by law, court order, or government regulation
• Business Protection — To protect the rights, property, or safety of VozAI, our clients, or others

VozAI implements industry-standard security measures to protect your personal information, including:

• Encrypted data transmission and storage
• Access controls and authentication
• Regular security assessments and updates
• Secure partnerships with reputable service providers

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. SMS opt-in consent records are retained for a minimum of 4 years to comply with TCPA and carrier requirements. When your information is no longer needed, we will securely delete or anonymize it.

You have the following rights regarding your personal information:

• Access — Request a copy of the personal data we hold about you
• Correction — Request corrections to inaccurate or incomplete information
• Deletion — Request deletion of your personal information (subject to legal obligations)
• Opt-Out — Unsubscribe from SMS communications at any time by replying STOP
• Withdrawal of Consent — Withdraw your consent for data processing at any time

To exercise any of these rights, contact us at VozAISolutions@gmail.com.

VozAI services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of personal information. VozAI does not sell personal information.

VozAI may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

For questions, concerns, or requests regarding this Privacy Policy or how we handle your information: